| | | As 2025 draws to a close, it’s hard not to notice how much India’s digital landscape has matured this year. The rush towards AI has been fast, yes—but what truly stands out is the intent behind it. In a recent independent study we brought in, 93% of organizations told us they’re using AI, and 71% said they’ve strengthened their privacy practices while doing so. That balance of excitement and responsibility really feels like the theme of the year. You’ll see echoes of that in this month’s updates, too. Zoho Assist earning Customers’ Choice recognition by Gartner again (fourth year in a row) is a small reminder of how heavily businesses now lean on solutions they can trust. Our State of CLM report shows how thousands of legal teams worldwide are trying to bring more clarity and control to their workflows as AI and compliance keep evolving. And with Zoho Directory 2.0, the focus is simply on helping IT teams make everyday security and user management easier to handle. Different functions, different goals—but all in the same spirit of thoughtfully building business software to simplify your work. Moving into the year’s final stretch, here’s hoping these stories spark ideas, curiosity, or even just a moment of reflection on how far we’ve all come.
|  | Until next time, Sudharshan and the Zoho team | | | | | | Putting context at the center with
Zoho One 25 |  | As teams navigate faster and more complex workflows, Zoho One 25 centers on a simple idea: bring the right context to the right moment. The new admin, user, and security enhancements, layered with AI, help teams stay aligned and in control. With Dashboard 2.0, a refreshed UI, and stronger centralization, it’s a steady, practical step forward for how organizations work today. | | | | | | | | | | Bringing documents and tasks closer | | | | Smoother steps across forms and events | |  | Zoho Forms has brought in coupon support for Stripe Checkout, making payments more flexible. Behind the scenes, invisible security checks like reCAPTCHA v3 and Cloudflare Turnstile help keep spam at bay. |  | Meanwhile, event organizers also get a few upgrades in Zoho Backstage. Ticket Waitlists now keep interest alive even after an event fills up, and exhibitor management expands with unlimited listings and a Pro tier for more engaging experiences. | | | Reflections from the Gartner IT Symposium/Xpo During our time at the Gartner IT Symposium/Xpo in Kochi, one idea stood out through the conversations. Sustainable AI starts with strong foundations. Reliable data, prepared teams, composable systems, and sovereign infrastructure set the stage for AI that delivers lasting value, not just short-term excitement. It was a grounding reminder of what meaningful progress is built on. | | | | | | | | | Helping businesses connect with their customers | |  | Loyalty programs got a boost with Zoho Thrive. Free Shipping Rewards, 'beat your purchase' challenges, and simple social handle collection helps teams keep interactions relevant without adding extra work. |  | For support teams, Zoho SalesIQ’s mobile SDK, Mobilisten, brings in-app voice calls to iOS and Android apps, making it easier for users to reach support without switching from what they’re doing. | | | | That’s all for this edition. As the year winds down, we’re grateful for every review, nudge, and story you’ve shared with us. If anything’s on your mind, hit reply—we’re always listening. May the year ahead surprise you in the best ways! | | | | | Estancia IT Park, GST Road,
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